I'm posting this on behalf of Marisa Hodgkinson and Eugene Ong at Monash Health

Health Literacy Patient Interaction

1.       Interaction to occur during inpatient stay.  Having the patient interaction at discharge may delay discharge time and may also be a too rushed environment for this type of interaction.

2.       Patients to be identified by ward/unit pharmacist and meet the following criteria:

a.       Takes regular medicines prior to admission or will be taking regular medicines after this episode of care. 

b.      Manage their own medicines or carer who manages patient’s medicines participates in the interaction. Even if patient managers own medicines, students can invite carers/family members to participate in interaction as appropriate and with patient verbal consent.

c.       Speaks English.   Note translator services will not be available.

d.      Overseas visitors can be included but students need to know the patients can’t use the NPS app (as no Medicare number).

3.       First interaction by each student to be observed by lead supervising pharmacist, and form reviewed by lead supervising pharmacist prior to handing to patient.  Lead supervising pharmacist will decide supervision requirements for subsequent interactions.

4.       Students to work in pairs – one to interview and the other to transcribe.

5.       Use a blank, example medication list template from Monash Health – 8 x laminated copies for student use - Monash Health will arrange and supply these.

6.       After activity completed, students to provide a copy of form to patient and explain to patient that the ward/unit pharmacist will try to answer their questions during the inpatient stay (may not necessarily be that day).  If ward/unit pharmacists do not answer fully (which is possible e.g. pharmacist does not have time or patient is discharged on weekend etc.), then the patient copy can be taken to their outside health professionals.

7.       Ward/unit pharmacist will try to answer patient questions.  If answered that day, students will be provided with the opportunity to shadow the pharmacist as they answer the questions.  Students will not be answering the patient’s questions.

8.       Number of patients seen per day depends on the patient cohort on the ward/unit. No set target.

9.       During down time, students can investigate the answers to the patient’s questions or complete other self-directed work.  Would be helpful if students could bring their own AMH.

Pharmacy Practice 5. Competency development Workplace learning